No Tracking Number Yet
- If a tracking number has not been emailed yet, please send us a message through our Contact Form page so we can ask our Fulfillment Center if modification is still possible. We will update you within 24 to 48 business hours if the modification was successful.
The Tracking Number Has Been Emailed
- If the status of the shipment is “Label Created” only or “The shipment notification has been sent” only, please send us a message through our Contact Form page so we can ask our Fulfillment Center if modification is still possible. We will update you within 24 to 48 business hours if the modification was successful.
- We would like to ask for your kind understanding that if the status of the shipment has already changed from “Label Created” or “The shipment notification has been sent”, we can no longer guarantee we can still retract the parcel since it has left our Fulfillment Center and is already in transit but we will try our very best to see what we can do.
WE'RE HERE TO HELP!
Submit a ticket here if you require further assistance. We will respond within 48 hours.